Shipping & Returns
Branford Group Industrial Surplus is Connecticut's premier industrial surplus warehouse. We are a dedicated supplier to the manufacturing industry, committed to providing buyers with quality, new & used equipment. We offer a wide variety of machinery from manufacturing plants and warehouses nationwide, across a diverse array of industries.
New items are brought in daily - sign up to receive our newsletter for up to date information on the latest inventory and prices.
Contact us Monday - Friday 9am-5pm EST with any questions.
BG Industrial Surplus, LLC
PayPal, Credit/Debit Card, Wire Transfer in USD, Company Check, or Personal Check. If the purchase is paid for with a check without a letter of guarantee from your bank, the item will not ship until the check clears.
If the item is not marked as free shipping, the shipping price is shown for US lower 48 states.
Please enter your zip code (or country) and quantity in the shipping tab for an accurate shipping quote.
Need Next Day & Second Day Air Services? Call or email us and we will work on options for you.
We ship USPS, UPS & FedEx. We choose the carrier.
Note that we CANNOT issue partial refunds for shipping that was paid!
Items paid for before 9:30 AM (EST) will usually ship out the same business day.
Large items that require an LTL shipment generally go out the next business day.
Larger items that must be shipped via flatbed truck will ship as soon as the truck can be secured, usually no more than 3-5 business days.
If an item needs to be shipped by freight courier, the buyer must contact us to request an invoice.
Please DO NOT pay for freight items until freight charges have been added to the invoice. BGI will not automatically charge you freight. To get a freight quote, send us a message or give us a call. We will need to know the following:
Will this be shipped to a Commercial or Residential Address?
Will there be a Dock or Ground level door?
Do you have a Forklift?
Will you need a Lift Gate? (Freight charges can double if you use a lift gate that wasn’t previously ordered)
Your Company Name, Contact Person and Phone
Your full Shipping Address
If you would like to set up your own freight, we will palletize the business day after payment is received and send you weights and dimensions. The buyer will then be responsible for scheduling the pickup and sending us the BOL. Please make sure that we have the BOL BEFORE the truck gets here to pick up the freight. BGI will Palletize, Band, Wrap and Load most items free of charge. We do have a charge for custom pallets, skids and crates for LTL freight, please contact us with the item number or SKU number from the listing for an estimate on additionally requested packaging and crating services.
Prefer to pick it up yourself? You are welcome to do so, by appointment. BGI will Palletize, Band, Wrap and Load most items free of charge. We do have a charge for custom pallets, skids and crates. Please contact us before arrival for an estimate on additionally requested packaging and crating services.
We will ship worldwide. Please remember your item must go through customs which can delay receiving your item in a timely manner. We will not mark your item as a gift or pay any customs fees. Any and all extra fees incurred for international shipping including Brokers and Taxes are the responsibility of buyer.
We have a 15-day return policy.
If you are not completely satisfied with your purchase, please contact us to return your purchase within 15 days of receiving your item, and we will refund you for 100% of your purchase price (return policy excludes all manuals, and AS-IS items, see listing description). Alterations or removal of any components of a part voids the 15-day return policy. All returns must include all original parts and manuals. Once we get the item, we will inspect the item to make sure it is in the same condition as we shipped it, and if it is, we will issue a refund. While we fully understand that it is sometimes necessary to return a product, we ask you to read the following instructions carefully to ensure your return goes smoothly and that you receive your replacement or refund in a timely manner with minimal hassle:
First let us know you need to return a product by contacting us with the product info, the transaction number and a reason for the return (the reason is just for our information as we do not challenge returns within the return period).
Pay attention to the dates: You need to contact us before the end of the return period (day 1 is the day you received your product from us). After the return period has ended, you can no longer return the product.
Do not ship right away: Wait for us to Authorize the Return and to confirm the return method.
Whenever possible and convenient to you, a returned item will be replaced by an identical item instead of issuing a refund, your choice.
Some situations warrant a partial refund. If mutually agreed upon between BGI and the buyer, a partial refund may be offered in lieu of a return.
We only execute Refunds or an Exchange once the original product has been returned back to our store in the same condition it was shipped.
Please note that our warranty does not cover shipping charges to and from the customer.
If you have any questions in regards to returning an item, please contact us and be sure to include the item number and a concise description of the question or issue in your message.
Terms and Conditions
Seller is in the business of selling new and used goods, machinery and equipment (hereinafter collectively referred to as "the goods"). Unless otherwise specifically agreed to in writing by BGI
No Warranty. All machinery, equipment, merchandise and other items (the "Goods") are sold on an "AS IS/WHERE IS" basis with no warranties or representations whatsoever either expressed or implied including but not limited to any representation or warranty relating to title, possession, quiet enjoyment or the like in regard to such Goods. Neither BGI nor the consignor makes any warranties or representations of any kind or nature with respect to the property or its value, and in no event shall they be responsible for correctness of description, genuineness, attribution, provenance, authenticity, authorship, completeness, condition of the property or estimate of its value. No statement (oral or written) in the catalog, online description, or elsewhere shall be deemed such a warranty or representation, or any assumption of responsibility. Prospective buyers are urged to contact BGI directly for detailed information regarding any item. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY are expressly disclaimed. Please inspect all items before bidding or purchasing. No sale shall be invalidated and BGI shall have no liability for a miss-description of any article or item whether contained in a catalog, online description, advertisement or otherwise. Descriptions have been prepared for guide purposes only and shall not be relied upon by the Buyer for accuracy or completeness. Buyers shall be deemed to have relied entirely upon their own inspections and investigations.
SELLER FURTHER HERBY DISCLAIMS ALL IMPLIED WARRANTIES OF ANY KIND INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR INTENDED USE.
Seller makes no Representations that said goods comply with any Federal, State or local law, requirements or standards; and Buyer assumes the entire risk as to all of same upon Buyer taking possession of the.
Seller makes no representations as to the quality, condition, danger, adequacy of warning labels, adequacy of installation or operating manuals, performance, safe operation of, or latent or unknown defects respecting the goods; and Buyer assumes the entire risk as to all of same upon Buyer taking possession of the goods.
Seller also states, and Buyer acknowledges, that the goods may bear or contain hazardous chemicals or materials which may be indirectly or directly hazardous to life, to health, or to property; and Buyer assumes the entire risk as to all of same upon Buyer taking possession of the.
Buyer's decision to purchase goods shall be based solely upon Buyer's judgment as to the suitability of said goods for Buyer's intended uses and Buyer is advised to conduct or obtain is own pre-purchase inspection of the goods.
Buyer agrees to defend, indemnify and hold harmless Seller, its directors, employees and other agents and representatives from and against any and all liabilities, judgments, claims, settlements, losses, damages, penalties, obligations and expenses (including attorney's fees and expenses and other professional fees and expenses), incurred or suffered by any persons or entities arising from, by reason of, or in connection with any loss, damage or injury to person, entity or property arising from, by reason of, or in any way connected to the goods sold.
Buyer acknowledges that his sole and exclusive remedy shall be limited to return goods and repayment of the price or to repair and replacement of nonconforming goods or parts.
All sales are for cash or certified funds paid in full to Seller prior to delivery to release of the goods to Buyer. Further, all sales are final, subject to Seller's sole and absolute discretion to accept return of the goods within (15) days of sale upon terms suitable to.